Direct Energy Login

Video demonstration and instructions on how to use the Direct Energy Login:

Follow These Steps to login to your Direct Energy account:

1. First Enter the Direct Energy Login address or URL into the address bar of your browser:

https://myaccount.directenergy.com/

2. Then on the empty text field that says EMAIL/USERNAME, enter your Username or your User ID

3. Next on the empty text field that says PASSWORD, enter your Password

4. You can click or tick off the box next to REMEMBER MY USERNAME so you do not have to enter it every time you try to access your account

5. Click the LOGIN button to proceed to your account

 

Are you having trouble logging in?

If you're still having trouble logging in, you can follow these steps to retrieve or reset your PASSWORD.

1. Next to LOGIN button, click the link that says FORGOT PASSWORD? 

2. Then follow the instructions there and provide the needed information to retrieve or reset your Password. In this case, you will have to enter your email address that you use to login to have your password reset.

3. Once you have entered in your email address, click on the RESET PASSWORD button to reset your password

Are you still having trouble logging in? No worries, simply contact Direct Energy directly and get help with your Direct Energy login:

Sign Up
All Products
1-866-374-6299

Customer Service
All Products
1-866-374-6299

Move Your Service
All Products
1-866-374-6299

Email
Customer Service

Postal Service

All Products
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046

Residential Energy, Home Services & Corporate
1-713-877-3500

Small Business Energy & Large Business Energy
1-800-830-5923

Postal Services

Residential Energy, Home Services & Corporate
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
Small Business Energy & Large Business Energy
Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222

Please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility. We will send out your electric bill once per month. If you have not received a recent bill from us, please call us at 1-888-305-3828 for assistance.